You can't answer on the job
By the time you call back, they've booked someone else.
Customer care for local service businesses
Stop losing jobs to missed calls and slow replies.
Your customers book whoever answers first. Arden CX sets up a simple system that responds in seconds, follows up for you, and asks every customer for an honest review.
Real people.Your own tools.No bots.
The owner's side of the story
Sound familiar?
You're answering at 11 PM
Nights and weekends belong to your phone instead of your family.
Same questions, all day
Hours lost typing the same replies by hand.
Reviews and upset customers
One bad review stings, and happy customers rarely leave one.
From missed call to happy customer
You do the job.
We keep the conversation going.
A simple system for the moments that matter—before the booking, after the call, and once the job is done.
01 / Within seconds
A missed call. Not a missed job.
When you can’t pick up, your customer gets a text with a way to book or reply with what they need.
“Sorry we missed you, we're on a job. Book here: [link], or reply with what you need and we'll get back to you by 5 PM.”
02 / Same day
Follow-up that follows through.
Arden follows up with anyone who didn’t book, so the conversation doesn’t end when you get busy.
03 / After the job
Every customer. Honest reviews.
A check-in after every job, then a review request. Every customer is asked, and every review gets a reply.
Know the price before we start
Simple, flat pricing
One flat price, no matter how big your team is. No contracts you can't read. No software to buy from me.
Audit
$197$397
- Full test of calls, texts, messages, and email
- 1-page scorecard
- Top 5 fixes, ranked
- 1-hour walkthrough call
Counts toward Setup if you book within 30 days.
Setup
$1,080$1,800
- Missed-call auto-text and booking link
- Phone intake script
- Reply templates in your words
- After-hours auto-replies
- Simple request tracker
- Escalation rules and review playbook
- Training for you and your team
30-day re-test included. If it's not working, I fix it free.
Customer Care
from $150/mofrom $200
Ratings
$150/mo $200–$300
Review requests after every job, replies to every review.
+ Follow-ups
$275/mo $350–$500
Post-job check-ins, quote and missed-call follow-ups.
Full Care
$400/mo $500–$750
Everything above, plus handling upset customers.
Experience, without the overhead
Why Arden CX
Built on 25 years in customer service and contact center operations, sized for a business with one truck or ten.
Real people, no bots
Your customers hear from a person, not a robot pretending to be one.
You own your tools
I set up the phone and apps you already have. Nothing to resell, nothing locked in.
Nothing to babysit
No dashboards to check. It runs in the background and I send you a summary.
Flat, honest pricing
You know the price before we start. No per-seat or per-ticket charges.
Start with a free Response Check
Where are customers slipping away?
I'll contact your business like a customer would and send you exactly what they experienced. No obligation.
A few things worth knowing
Simple systems.
Real people.
Do you answer my phones?
No. I set up your phone so missed callers get an instant text and a way to book, then I follow up with anyone who didn't. If you need live answering, I'll refer you to a service that books appointments.
Do I have to buy new software?
Usually not. If your phone can't send missed-call texts, I'll recommend a business phone app you sign up for directly, and I'll set it up for you.
How much of my time does this take?
About two hours total: a one-hour interview at the start and a short training at the end.
Will you write fake reviews?
Never. I ask every customer for an honest review and reply to every review on your behalf.
What does the free Response Check include?
I call, text, and message your business like a customer would, then send you exactly what they experienced. No obligation.
See what your customers experience
Free Response Check
I'll call, text, and message your business like a customer would, then send you the results within a week. No obligation.